ResultsMail Frequently Asked Questions
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Contacts
How can I delete email addresses from my contact list?
ResultsMail does not recommend deleting email addresses because this causes you to lose the unsubscribe and hard bounce history of the email addresses. This could leave you open to Federal fines of up to $11,000 per email sent to a previously unsubscribed contact.
If you are simply looking to re-shuffle the location of contacts, you can always go to Manage Groups and delete the current groups. This will drop your contacts into ungrouped. You may then import a new list to a new group. Any contacts that are in the new list and also in ungrouped will then be moved out of ungrouped and into the new group.
If you have added names or other data to your contacts that you would like to use in ResultsMail, you will need to delete the contacts first before you can re-import with the new data. This needs to be done carefully so that you do not delete unsubscribed contacts. If you have a group of contacts you would like to delete and replace, follow these steps:
If you are simply looking to re-shuffle the location of contacts, you can always go to Manage Groups and delete the current groups. This will drop your contacts into ungrouped. You may then import a new list to a new group. Any contacts that are in the new list and also in ungrouped will then be moved out of ungrouped and into the new group.
If you have added names or other data to your contacts that you would like to use in ResultsMail, you will need to delete the contacts first before you can re-import with the new data. This needs to be done carefully so that you do not delete unsubscribed contacts. If you have a group of contacts you would like to delete and replace, follow these steps:
- Go to Lists then click view icon for the list of contacts you want to work with.
- Click on the Export icon to Export to Excel.