ResultsMail Frequently Asked Questions
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Reports
How is the status ‘Opened’ tracked?
Open can only be tracked for HTML emails which the recipient opened while connected to the internet.
Undetermined therefore is everything else except bounced messages. For example, plain text emails that are received, html emails that are read while the user is offline, or emails that are never opened are all undetermined. These messages are delivered but we just have no tracking data on them beyond that, thus the status "undetermined".
Undetermined therefore is everything else except bounced messages. For example, plain text emails that are received, html emails that are read while the user is offline, or emails that are never opened are all undetermined. These messages are delivered but we just have no tracking data on them beyond that, thus the status "undetermined".