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ResultsMail Frequently Asked Questions

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Do you provide lists of email addresses to send to?
ResultsMail does not provide lists nor refer to list providers.
The best way to gather email addresses is to request email addresses from your current customers and place a form on your website where visitors can sign up to receive your newsletter.
My password isn't working.
Passwords are case-sensitive and can be difficult to type in. This is for your security. Please use your mouse to copy and paste the username and password directly from the email you have received into the login form.
I can't find my password.
Please go to the login screen and click on the Forgot Your Password link. There you will need to enter the email address that is associated with your account and click submit. It will send you your username and password.
I have not yet received my username and password, how long does it take?
The email of your username and password is sent as soon as you complete registration. If you have not yet received it, it is probably delayed by one of the email servers between yours and ours. Please wait another 30 minutes - 1 hr. or so and see if it comes in. If you have an anti-spam filter running it may have also been moved to your junk folder or deleted. Please check there as well, or try adding resultsmail.com as an approved sender and use the I can't remember my password link on the login page to have it re-sent.
I just signed up for the paid version of ResultsMail, how long does the approval take so I can begin using the system.
Between the hours of 8am - 5pm PST, the approval process is usually very quick. Outside of these hours it may take longer.
Do you have pricing for sending millions of emails?
We do not list prices above 100,000 messages because we prefer to discuss higher volume usage directly. Please contact us for pricing.
Is there a number I can call to speak to someone?
Please first review all of the questions in this FAQ to see if your questions are answered here. If they are not, please send an email to our support staff via the Ask us a Question form within your account or via the contact us form. Ask your questions in the email and leave your phone number. Our support staff will answer questions via email and call you back if the questions require further elaboration.
How can I be removed from your list?
You will find the "Subscription Form" section under "Settings" in the top right corner. The Subscription Form provides two HMTL forms you can use on your website to gather email subscribers. You may copy and paste this code into your website.

The simple form includes the field for just the email address. The complete form includes all of the available fields for a contact. On the complete form you may use as many or as few fields as you wish. The only required field is email. In the complete form you will find a <select> field for the group that includes all of the lists you have created in ResultsMail as options. You may remove some of these options to limit the lists that a contact may subscribe to and in this way use it as a method of segmenting your list. You may also specify a list in a hidden field by inserting <input type="hidden" name="group" value="Group Name"> where Group Name is replaced with the list you would like to specify for the subscriber. This way you can force subscribers on particular forms into specified lists.

Please note that you may use the hidden field technique of specifying a designated list for the new conctact in either the Simple or Complete form.
Do you have a generic "white label" version of ResultsMail available for resell that does not include the ResultsMail logo or information anywhere?
We do not currently offer a "white label" version of ResultsMail because of the possibility of confusion that could create. Since the emails are sent off of our servers the header information contains "resultsmail.com". If we were to remove the up front notification that your email was being sent by a third party then you run the risk of being charged under the CAN-SPAM law for sending illegal bulk email based on the headers not matching the domain in the message's from address.

While it could be proven in court that the headers we not forged, we are not willing to take on the additional risk and cost associated with defending such a position at this time.

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