ResultsMail Frequently Asked Questions
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How may I upgrade my account?
If you need to upgrade your account you may send a request from within your account or via our contact us form
. Accounts may be upgraded any time prior to the close of your current monthly billing cycle.
How may I downgrade my account?
If you find that you are sending less that your current contract level, you may send a request from within your account or via our contact us form
. Your account will be downgraded starting with the next monthly billing cycle.
How may I cancel?
You may cancel by sending a request from within your account or via our contact us form
. Your account will be cancelled starting with the next monthly billing cycle.
Please note that you since you are billed at the end of each monthly billing cycle, you will still receive another bill after canceling.
Are there any setup fees?
No, there are no setup fees.
Is pricing based on the number of messages sent?
Pricing is based on how many email messages you send per month. If you send out one email campaign to a list of 1,000 contacts, that is 1,000 messages. If you send out 2 email campaigns to the same list of 1,000 contacts, that is 2,000 messages.
With ResultsMail you sign up for a monthly volume plan based on your expected monthly usage. These plans may be viewed here. You are then billed on a month to month basis at that rate until you either change it by requesting an upgrade or downgrade, or cancel your account.
Please note that at each level there is a small overage charge per email sent over the limit you sign up for. If you send significantly more than the level you sign up at it would make sense to upgrade. Upgrades will be made effective immediately upon receipt of the request and are retroactive to include the entire billing cycle during which the upgrade was requested.
What happens if I sign up for one level and then send less in the next month, am I still charged for the full amount I signed up for?
Similar to telephone or other internet service you are billed monthly at the usage level you sign up for until you request otherwise. Your monthly billing cycle starts on the day you sign up and continues through to that day of each month (i.e. 5th of May to 4th of June, 5th of June to 4th of July, etc.) If you would like to downgrade or cancel you may do so prior to the close of a monthly billing cycle and the request will be made effective in the next monthly billing cycle.
I requested to cancel, why did I receive a bill after I cancelled?
ResultsMail bills at the end of every month. Cancellation requests must be made prior to the commencement of the next monthly billing cycle. If you made your cancellation request during a billing cycle, you will still be billed at the end of that current billing cycle.
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